Hyperconverged Infrastructure Support

Centralize your Hyperconverged Infrastructure (HCI) support with a partner that can optimize your entire IT environment.

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One Trusted Partner for your
Entire Hyperconverged Infrastructure

Hyperconverged infrastructure (HCI) platforms are complex. Park Place Technologies has OEM experience to manage the entire IT infrastructure: compute, storage, networking, and virtualization hypervisor components.

We offer comprehensive HCI hardware maintenance, as well as, Software Technical Support for HCI hypervisors and operating system software packages.

What our HCI support can do for you:

Comprehensive technical and remediation support (software and hardware)
Advanced L3 engineers delivering HCI software and hardware solutions
Software Technical Support covers:
Configuration assistance
Troubleshooting and problem diagnosis
Ticket management all the way through to remediation
24/7 support when you need it the most
Vendor centralization and simplification: ticketing, tracking, and remediation
Remote support
Intuitive customer portal
Increased Uptime performance

Supported Hyperconverged Infrastructure (HCI) Platforms

Hardware

Dell
- VxRail
- VxFlex
- PowerFlex
- vSan Ready Nodes
- XC
HPE
- ProLiant DX
- SimpliVity
Nutanix
- Nutanix NX
Lenovo
- ThinkAgile HX

HyperVisors & Operating Systems

VMware vSphere/ESXi
Nutanix Acropolis (AHV)
Microsoft Hyper-V
KVM (Kernel-based Virtual Machine)
Red Hat Enterprise Linux (RHEL)
Windows Server

Start saving on IT support now! Park Place Technologies is typically priced 30-40% less than the OEM – and with our multi-vendor support model, you can reduce the number of partners you need to manage. Our robust on-site and off-site solutions ensure your IT infrastructure performs at its best.

ParkView Hardware Monitoring™

ParkView Hardware Monitoring™ is a fully-automated maintenance service, streamlining the hardware support process, while maximizing data center Uptime. We proactively identify hardware events, open incident tickets and triage issues. If needed, Park Place engineers are dispatched immediately to your data center to resolve issues.

Software Technical Support

Software Technical Support is designed for customers with their own monitoring and administration team. Software Technical Support provides a collaborative approach to review, advise, and resolve software issues and compatibility problems on your supported hardware. Park Place engineers will partner with your system administration team to resolve configuration, file system, compatibility, and other common software problems for licensed features.

First-Time Fix™ Guarantee

We’re so confident we’ll get the fix right the first time, we guarantee it.

Here’s how it works:

The guarantee covers all hardware monitored by ParkView Hardware Monitoring™ and has an active Park Place Technologies hardware maintenance agreement.
If a return trip is required to correct the same issue, upon your request, you will be credited for one month of hardware maintenance and ParkView Hardware Monitoring™ for a qualified device.
Please access the full Terms & Conditions below here.

ParkView Hardware Monitoring™

Software Technical Support

First-Time Fix™ Guarantee

We’re so confident we’ll get the fix right the first time, we guarantee it.

Here’s how it works:

The guarantee covers all hardware monitored by ParkView Hardware Monitoring™ and has an active Park Place Technologies hardware maintenance agreement.
If a return trip is required to correct the same issue, upon your request, you will be credited for one month of hardware maintenance and ParkView Hardware Monitoring™ for a qualified device.
Please access the full Terms & Conditions below here.