Software Technical Support

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Software Support When you Need it Most

Software Technical Support is designed for customers with their own monitoring and administration team. Our service provides a collaborative approach to review, advise, and resolve software issues and compatibility problems on your supported hardware.

Park Place engineers will partner with your system administration team to resolve configuration, file system, compatibility, and other common software problems for licensed features.

Park Place will require remote viewing sessions with the local system administration team to remediate issues reported under for Software Technical Support.

Technical Support Overview

Configuration assistance
Troubleshooting and problem diagnosis
Ticket management all the way through to remediation
Extensive Break/Fix remediation
File system related issues
Compatibility error resolutions
And other common software problems for licensed features

Our Comprehensive Service

Supported Software

Server
- Operating Systems
- Hypervisors
- Applications
Storage
- Operating Systems
- Applications
Hyperconverged Infrastructure
- Operating Systems
- Hypervisors
- Applications

Break/Fix

Review conﬁguration and log ﬁles related to software issues
Software compatibility after hardware replacement
Aggregates/ﬁle system-related issues
Issues involving full internal ﬁle systems
Assist on the ﬁrmware compatibility depending on the error and software lifecycle
Determine network connectivity issues within the server system
Identify host connectivity issues within the server system

Supported OEMS

HPE IT infrastructure management services

IBM IT infrastructure managed services company

Technical Support Savings

Park Place Technologies is typically priced 30-40% less than the OEM – and with our multi-vendor support model, you can reduce the number of partners you need to manage. Our robust on-site and off-site solutions ensure your IT infrastructure is optimized.

Comprehensive software technical remediation support
Advanced L3 engineer expertise
24/7 support when you need it the most
Vendor centralization and simplification: ticketing, tracking, and remediation
Intuitive customer portal
Increased Uptime

ParkView Hardware Monitoring™

ParkView Hardware Monitoring™ is a fully-automated maintenance service that can be included as part of our technical support for software.

ParkView Hardware Monitoring™ streamlines the hardware support process, while maximizing data center Uptime. We proactively identify hardware events, open incident tickets and triage issues. If needed, Park Place engineers are dispatched immediately to your data center to resolve issues.

First-Time Fix™ Guarantee

We’re so confident we’ll get the fix right the first time, we guarantee it.

Here’s how it works:

The guarantee covers all hardware monitored by ParkView Hardware Monitoring™ and has an active Park Place Technologies hardware maintenance agreement.
If a return trip is required to correct the same issue, upon your request, you will be credited for one month of hardware maintenance and ParkView Hardware Monitoring™ for a qualified device.
Please access the full Terms & Conditions below here.

ParkView Hardware Monitoring™

ParkView Hardware Monitoring™ is a fully-automated maintenance service that can be included as part of our technical support for software.

First-Time Fix™ Guarantee

We’re so confident we’ll get the fix right the first time, we guarantee it.

Here’s how it works:

The guarantee covers all hardware monitored by ParkView Hardware Monitoring™ and has an active Park Place Technologies hardware maintenance agreement.
If a return trip is required to correct the same issue, upon your request, you will be credited for one month of hardware maintenance and ParkView Hardware Monitoring™ for a qualified device.
Please access the full Terms & Conditions below here.